FAQ

GENERAL INFO

MAS Q LIVE brings you the best latin and hiphop experiences with top notch concerts and events that make you move in every way possible. We bring you more than just live. Welcome to MAS Q LIVE. Follow us on Instagram: @masqlive

Contact

Find us on Facebook and Instagram! If you have any questions that are not answered in our FAQ, don’t hesitate to send us an email: info@masqlive.com.

Timetable

The timetable for our events will usually be shared on our social media in the week before the event, so keep an eye out for that!

Location

MAS Q LIVE hosts events at several locations in The Netherlands.
Here are the main three for 2022:

Address of AHOY Rotterdam:
Ahoyweg 10 3084 BA Rotterdam

Address of BREEPARK Breda:
Bavelseparklaan, 4817 ZX Breda

Address of Club BLU Rotterdam:
Prins Alexanderlaan 37, 3068 PN Rotterdam, The Netherlands

Age

Usually MAS Q LIVE events are 18+ events. In the case of a concert, it might be all ages. Please check the event page on Facebook to see the age restrictions for the event. In any case, please bring your ID with you as in some cases you will be asked to show a valid ID card at the entrance, which means: an ID card, passport or driver’s license. Photocopies or birth certificates are not accepted.

Lost & found

Did you lose some of your belongings while attending an MASQLIVE event? Please contact the venue’s lost & found department. Make sure to add a detailed description of the missing items. Don’t forget to add your full name and contact information in the email. They will contact you as soon as possible.

Travel

Plan your trip to MASQLIVE events on www.9292.nl or use the address below to navigate.

Tickets losts

If you purchased tickets for an event but didn’t receive your tickets (yet), please contact the ticketprovider:

Tibbaa (LOUDLIVE Festival, Rochy RD live in Rotterdam)
Go to https://tibbaa.com/ticket-lost or send an email to support@tibbaa.com.

Ticketmaster (Marc Anthony live in AHOY Rotterdam)
Go to their Helpdesk through this link to see you how can obtain your tickets.

Make sure to look up your order number, which you can find at the description of your transaction in your banking app. If you have tickets but can’t go anymore, you can try to sell them securely on Ticketswap. No refunds are given. If an event is sold out, you can try Ticketswap to cop tickets as well.